/** * Dynamic functions class */ // If this file is called directly, abort.x if ( ! defined( 'WPINC' ) ) { die; } if ( ! class_exists( 'Jet_Engine_Dynamic_Functions' ) ) { class Jet_Engine_Dynamic_Functions { private $functions_list = array(); private $cache_group = 'jet_engine_dynamic_functions'; public function __construct() { $number_format_settings = array( 'decimal_point' => array( 'label' => __( 'Decimals Point', 'jet-engine' ), 'type' => 'text', 'default' => '.', ), 'thousands_separator' => array( 'label' => __( 'Thousands separator', 'jet-engine' ), 'type' => 'text', 'default' => ',', ), 'decimal_count' => array( 'label' => __( 'Decimals Count', 'jet-engine' ), 'type' => 'number', 'default' => 0, 'min' => 0, 'max' => 5, ), ); $this->functions_list = apply_filters( 'jet-engine/dynamic-functions/functions-list', array( 'sum' => array( 'label' => __( 'Summed value', 'jet-engine' ), 'type' => 'sql', // sql or raw 'query' => 'SUM( CAST( meta_value AS DECIMAL( 10, %decimal_count% ) ) )', 'cb' => array( $this, 'number_format' ), 'custom_settings' => $number_format_settings, ), 'avg' => array( 'label' => __( 'Average value', 'jet-engine' ), 'type' => 'sql', 'query' => 'ROUND( AVG( CAST( meta_value AS DECIMAL( 10, %decimal_count% ) ) ), %decimal_count% )', 'cb' => array( $this, 'number_format' ), 'custom_settings' => $number_format_settings, ), 'count' => array( 'label' => __( 'Count', 'jet-engine' ), 'type' => 'sql', 'query' => 'COUNT(meta_value)', 'cb' => false, ), 'max' => array( 'label' => __( 'Maximum value', 'jet-engine' ), 'type' => 'sql', 'query' => 'MAX( CAST( meta_value AS DECIMAL( 10, %decimal_count% ) ) )', 'cb' => array( $this, 'number_format' ), 'custom_settings' => $number_format_settings, ), 'min' => array( 'label' => __( 'Minimum value', 'jet-engine' ), 'type' => 'sql', 'query' => 'MIN( CAST( meta_value AS DECIMAL( 10, %decimal_count% ) ) )', 'cb' => array( $this, 'number_format' ), 'custom_settings' => $number_format_settings, ), 'query_var' => array( 'label' => __( 'SQL query results', 'jet-engine' ), 'type' => 'query_var', 'query' => false, 'cb' => array( $this, 'number_format' ), 'custom_settings' => $number_format_settings, 'custom_settings_cb' => array( $this, 'get_query_settings' ), ), ) ); add_filter( 'jet-engine/blocks-views/dynamic-content/data-sources', array( $this, 'register_blocks_dynamic_source' ) ); add_filter( 'jet-engine/blocks-views/editor-data', array( $this, 'register_blocks_controls' ) ); add_filter( 'jet-engine/blocks-views/dynamic-content/get-dynamic-value/dynamic_function', array( $this, 'get_block_dynamic_value' ), 10, 2 ); } /** * Register Dynamic function source for blocks dynamic data. * * @param [type] $sources [description] * @return [type] [description] */ public function register_blocks_dynamic_source( $sources ) { $sources[] = array( 'value' => 'dynamic_function', 'label' => __( 'Dynamic function', 'jet-engine' ), ); return $sources; } /** * Get block dyanmic value * * @param [type] $result [description] * @param [type] $data [description] * @return [type] [description] */ public function get_block_dynamic_value( $result, $data ) { $prepared_data = array(); $prefix = 'dynamic_functions_'; foreach ( $data as $key => $value ) { if ( false !== strpos( $key, $prefix ) ) { $prepared_data[ str_replace( $prefix, '', $key ) ] = $value; } } $function_name = \Jet_Engine_Tools::safe_get( 'function_name', $prepared_data ); $source = \Jet_Engine_Tools::safe_get( 'data_source', $prepared_data ); $field_name = \Jet_Engine_Tools::safe_get( 'field_name', $prepared_data ); if ( ! $source ) { $source = 'post_meta'; } $data_source = array( 'source' => $source ); if ( empty( $function_name ) ) { return; } if ( 'post_meta' === $source ) { $data_source['context'] = \Jet_Engine_Tools::safe_get( 'data_context', $prepared_data , 'all_posts' ); $data_source['context_tax'] = \Jet_Engine_Tools::safe_get( 'data_context_tax', $prepared_data ); $data_source['context_tax_term'] = \Jet_Engine_Tools::safe_get( 'data_context_tax_term', $prepared_data ); $data_source['context_user_id'] = \Jet_Engine_Tools::safe_get( 'data_context_user_id', $prepared_data ); $data_source['context_relation'] = \Jet_Engine_Tools::safe_get( 'data_context_relation', $prepared_data ); $data_source['post_status'] = \Jet_Engine_Tools::safe_get( 'data_post_status', $prepared_data ); $data_source['post_types'] = \Jet_Engine_Tools::safe_get( 'data_post_types', $prepared_data ); } $custom_settings = $this->get_custom_settings( $function_name, null, $prepared_data ); $result = $this->call_function( $function_name, $data_source, $field_name, $custom_settings ); return $result; } /** * Register denamic functions related controls for the blocks editor * * @param [type] $editor_config [description] * @return [type] [description] */ public function register_blocks_controls( $editor_config ) { $editor_config['dynamicFunctionsControls'] = $this->get_editor_controls( 'blocks' ); return $editor_config; } /** * Returns functions list for options */ public function functions_list() { $result = array(); foreach ( $this->functions_list as $func_key => $func_data ) { $result[ $func_key ] = ! empty( $func_data['label'] ) ? $func_data['label'] : $func_key; } return $result; } public function get_query_settings() { $queries = \Jet_Engine\Query_Builder\Manager::instance()->get_queries(); $options = array(); $sql_queries = array(); if ( ! empty( $queries ) ) { foreach( $queries as $query ) { if ( ! $query || ! is_object( $query ) ) { continue; } if ( 'sql' === $query->query_type ) { $sql_queries[] = $query; } } } if ( empty( $sql_queries ) ) { $options['no_query_notice'] = array( 'type' => 'raw_html', 'raw' => sprintf( esc_html__( 'With this function you can output any data from custom SQL query. To start, please %s', 'jet-elements' ), '' . esc_html__( 'create your query', 'jet-elements' ) . '' ) ); } $columns = array(); foreach ( $sql_queries as $query ) { $fields = $query->get_instance_fields(); $prepared_fields = array(); foreach ( $fields as $field ) { $prepared_fields[ $query->get_instance_id() . '::' . $field ] = $field; } $columns[] = array( 'label' => $query->get_instance_name(), 'options' => $prepared_fields, ); } $options['_query_field'] = array( 'label' => __( 'Query Column', 'jet-engine' ), 'description' => __( 'Select column from the query to show', 'jet-engine' ), 'type' => 'select', 'groups' => $columns, ); $options['_additional_function'] = array( 'label' => __( 'Additional Function', 'jet-engine' ), 'description' => __( 'Apply additional function to SQL query', 'jet-engine' ), 'type' => 'select', 'options' => array( '' => __( 'Select...', 'jet-engine' ), 'SUM' => __( 'Sum', 'jet-engine' ), 'AVG' => __( 'Average', 'jet-engine' ), 'COUNT' => __( 'Count', 'jet-engine' ), 'MIN' => __( 'Minimum', 'jet-engine' ), 'MAX' => __( 'Maximum', 'jet-engine' ), ), ); return $options; } public function get_relations_for_options() { $result = array( '' => __( 'Select...', 'jet-engine' ), ); $relations = jet_engine()->relations->get_relations_for_js(); if ( ! empty( $relations ) ) { foreach ( $relations as $relations ) { $result[ $relations['value'] ] = $relations['label']; } } return $result; } /** * Returns all taxonomies list for options * * @return [type] [description] */ public function get_taxonomies_for_options() { $result = array(); $taxonomies = get_taxonomies( array( 'public' => true ), 'objects' ); foreach ( $taxonomies as $taxonomy ) { if ( empty( $taxonomy->object_type ) || ! is_array( $taxonomy->object_type ) ) { continue; } foreach ( $taxonomy->object_type as $object ) { if ( empty( $result[ $object ] ) ) { $post_type = get_post_type_object( $object ); if ( ! $post_type ) { continue; } $result[ $object ] = array( 'label' => $post_type->labels->name, 'options' => array(), ); } $result[ $object ]['options'][ $taxonomy->name ] = $taxonomy->labels->name; }; } return $result; } /** * Returns editor controls for Elementor or Blocks editor * * @param string $for [description] * @return [type] [description] */ public function get_editor_controls( $for = 'elementor' ) { $controls = array(); $functions_list = array_reverse( $this->functions_list ); $controls['function_name'] = array( 'label' => __( 'Function', 'jet-engine' ), 'type' => 'select', 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'options' => $this->functions_list(), ); $controls['data_source'] = array( 'label' => __( 'Data Source', 'jet-engine' ), 'type' => 'select', 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'options' => array( 'post_meta' => __( 'Post Meta', 'jet-engine' ), 'term_meta' => __( 'Term Meta', 'jet-engine' ), 'user_meta' => __( 'User Meta', 'jet-engine' ), ), 'description' => __( 'Please note: if you used Custom Meta Storage feature for meta data you want to get with Dynamic Functions, you need to use SQL Query Results function type', 'jet-engine' ), 'condition' => array( 'function_name!' => 'query_var', ), ); $controls['field_name'] = array( 'label' => __( 'Field Name', 'jet-engine' ), 'type' => 'text', 'label_block' => true, 'condition' => array( 'function_name!' => 'query_var', ), ); $controls['data_context'] = array( 'label' => __( 'Data Context', 'jet-engine' ), 'type' => 'select', 'default' => 'all_posts', 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'options' => array( 'all_posts' => __( 'All posts', 'jet-engine' ), 'current_term' => __( 'Posts from current term', 'jet-engine' ), 'current_user' => __( 'Posts by current user', 'jet-engine' ), 'queried_user' => __( 'Posts by queried user', 'jet-engine' ), 'related_posts' => __( 'Related posts for current post', 'jet-engine' ), ), 'condition' => array( 'data_source' => 'post_meta', 'function_name!' => 'query_var', ), ); $controls['data_context_relation'] = array( 'label' => __( 'Relation', 'jet-engine' ), 'type' => 'select', 'options' => $this->get_relations_for_options(), 'condition' => array( 'data_source' => 'post_meta', 'data_context' => 'related_posts', 'function_name!' => 'query_var', ), ); $controls['data_context_relation_object'] = array( 'label' => __( 'From Object (what to show)', 'jet-engine' ), 'type' => 'select', 'options' => array( 'parent_object' => __( 'Parent Object', 'jet-engine' ), 'child_object' => __( 'Child Object', 'jet-engine' ), ), 'default' => 'child_object', 'condition' => array( 'data_source' => 'post_meta', 'data_context' => 'related_posts', 'function_name!' => 'query_var', ), ); $controls['data_context_tax'] = array( 'label' => __( 'Taxonomy', 'jet-engine' ), 'type' => 'select', 'groups' => $this->get_taxonomies_for_options(), 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'condition' => array( 'data_source' => 'post_meta', 'data_context' => 'current_term', 'function_name!' => 'query_var', ), ); $controls['data_context_tax_term'] = array( 'label' => __( 'Set term ID/slug', 'jet-engine' ), 'type' => 'text', 'label_block' => true, 'description' => __( 'Leave empty to get term dynamically. Use prefix slug:: to set term by slug instead of ID, for example - slug::term-slug', 'jet-engine' ), 'has_html' => true, 'condition' => array( 'data_source' => 'post_meta', 'data_context' => 'current_term', 'function_name!' => 'query_var', ), ); $controls['data_context_user_id'] = array( 'label' => __( 'Set user ID/login/email', 'jet-engine' ), 'type' => 'text', 'label_block' => true, 'description' => __( 'Leave empty to get user ID dynamically. Use prefixes login:: or email:: to set user by login or email instead of ID, for example - email::admin@demolink.org', 'jet-engine' ), 'has_html' => true, 'condition' => array( 'data_source' => 'post_meta', 'data_context' => 'queried_user', 'function_name!' => 'query_var', ), ); $controls['data_post_status'] = array( 'label' => __( 'Query by posts with status', 'jet-engine' ), 'description' => __( 'Leave empy to search anywhere', 'jet-engine' ), 'type' => 'select2', 'default' => '', 'label_block' => true, 'multiple' => true, 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'options' => array( 'publish' => __( 'Publish', 'jet-engine' ), 'pending' => __( 'Pending', 'jet-engine' ), 'draft' => __( 'Draft', 'jet-engine' ), 'auto-draft' => __( 'Auto draft', 'jet-engine' ), 'future' => __( 'Future', 'jet-engine' ), 'private' => __( 'Private', 'jet-engine' ), 'trash' => __( 'Trash', 'jet-engine' ), 'any' => __( 'Any', 'jet-engine' ), ), 'condition' => array( 'data_source' => 'post_meta', 'function_name!' => 'query_var', ), ); $controls['data_post_types'] = array( 'label' => esc_html__( 'Query by posts with types', 'jet-engine' ), 'description' => __( 'Leave empy to search anywhere', 'jet-engine' ), 'type' => 'select2', 'label_block' => true, 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'multiple' => true, 'options' => jet_engine()->listings->get_post_types_for_options(), 'condition' => array( 'data_source' => 'post_meta', 'function_name!' => 'query_var', ), ); foreach ( $functions_list as $func_name => $data ) { $custom_settings = array(); if ( ! empty( $data['custom_settings_cb'] ) && is_callable( $data['custom_settings_cb'] ) ) { $custom_settings = array_merge( $custom_settings, call_user_func( $data['custom_settings_cb'] ) ); } if ( ! empty( $data['custom_settings'] ) ) { $custom_settings = array_merge( $custom_settings, $data['custom_settings'] ); } if ( ! empty( $custom_settings ) ) { foreach ( $custom_settings as $setting_key => $setting_data ) { if ( empty( $controls[ $setting_key ] ) ) { $setting_data['condition'] = array( 'function_name' => array( $func_name ), ); $controls[ $setting_key ] = $setting_data; } else { $controls[ $setting_key ]['condition']['function_name'][] = $func_name; } } } } if ( 'blocks' === $for ) { $controls = \Jet_Engine_Tools::prepare_controls_for_js( $controls ); } return $controls; } /** * Allow to register custom settings to each function */ public function register_custom_settings( $tag ) { $controls = $this->get_editor_controls(); if ( ! empty( $controls ) ) { foreach ( $controls as $control_key => $control_data ) { $tag->add_control( $control_key, $control_data ); } } } /** * Allow to get custom settings to each function */ public function get_custom_settings( $function, $tag, $all_settings = array() ) { $settings = array(); $custom_settings = array(); $data = ! empty( $this->functions_list[ $function ] ) ? $this->functions_list[ $function ] : array(); if ( ! empty( $data['custom_settings_cb'] ) && is_callable( $data['custom_settings_cb'] ) ) { $custom_settings = array_merge( $custom_settings, call_user_func( $data['custom_settings_cb'] ) ); } if ( ! empty( $data['custom_settings'] ) ) { $custom_settings = array_merge( $custom_settings, $data['custom_settings'] ); } if ( empty( $this->functions_list[ $function ] ) || empty( $custom_settings ) ) { return $settings; } $required_sql_settings = array( 'decimal_count' ); foreach ( $custom_settings as $setting_key => $setting_data ) { if ( $tag ) { $settings[ $setting_key ] = $tag->get_settings( $setting_key ); } else { $settings[ $setting_key ] = isset( $all_settings[ $setting_key ] ) ? $all_settings[ $setting_key ] : false; } // Added to prevent SQL error if required sql setting is empty. if ( in_array( $setting_key, $required_sql_settings ) && Jet_Engine_Tools::is_empty( $settings[ $setting_key ] ) && isset( $setting_data['default'] ) ) { $settings[ $setting_key ] = $setting_data['default']; } } return $settings; } /** * Call function by function name and arguments */ public function call_function( $function_name = null, $data_source = array(), $field_name = null, $custom_settings = array() ) { if ( empty( $this->functions_list[ $function_name ] ) ) { return null; } $func_data = $this->functions_list[ $function_name ]; $func_data['function'] = $function_name; $func_data['data_source'] = $data_source; $func_data['field_name'] = $field_name; $func_data['custom_settings'] = $custom_settings; if ( ! empty( $func_data['type'] ) ) { switch ( $func_data['type'] ) { case 'sql': return $this->call_sql_function( $func_data ); case 'query_var': return $this->get_query_var( $func_data ); default: return $this->call_raw_function( $func_data ); } } } public function get_query_var( $func_data ) { if ( empty( $func_data['custom_settings'] ) || empty( $func_data['custom_settings']['_query_field'] ) ) { return; } $query_data = explode( '::', $func_data['custom_settings']['_query_field'] ); $query_id = str_replace( '_query_', '', $query_data[0] ); $column = $query_data[1]; $query = \Jet_Engine\Query_Builder\Manager::instance()->get_query_by_id( $query_id ); if ( ! $query || 'sql' !== $query->query_type ) { return; } $func = ! empty( $func_data['custom_settings']['_additional_function'] ) ? $func_data['custom_settings']['_additional_function'] : false; $decimal_count = isset( $func_data['custom_settings']['decimal_count'] ) ? $func_data['custom_settings']['decimal_count'] : 0; $callback = ! empty( $func_data['cb'] ) ? $func_data['cb'] : false; $result = $query->get_var( $column, $func, $decimal_count ); if ( $callback && is_callable( $callback ) ) { return call_user_func( $callback, array( 'result' => $result, 'custom_settings' => $func_data['custom_settings'] ) ); } else { return $result; } } /** * Call plain PHP function */ public function call_raw_function( $func_data ) { $function = ! empty( $func_data['cb'] ) ? $func_data['cb'] : false; if ( ! $function || ! is_callable( $function ) ) { return null; } unset( $func_data['cb'] ); return call_user_func( $function, $func_data ); } /** * Call sql-query function */ public function call_sql_function( $data ) { $query = ! empty( $data['query'] ) ? $data['query'] : false; $where = ! empty( $data['where'] ) ? $data['where'] : false; $data_source = ! empty( $data['data_source'] ) ? $data['data_source'] : false; $field_name = ! empty( $data['field_name'] ) ? $data['field_name'] : false; if ( ! $field_name || ! $query ) { return null; } $table = false; global $wpdb; $source = ! empty( $data_source['source'] ) ? $data_source['source'] : 'post_meta'; switch ( $source ) { case 'post_meta': $table = $wpdb->postmeta; break; case 'term_meta': $table = $wpdb->termmeta; break; case 'user_meta': $table = $wpdb->usermeta; break; default: $table = apply_filters( 'jet-engine/dynamic-functions/custom-sql-table', $table, $data ); break; } if ( ! $table ) { return null; } if ( ! $where ) { $where = $wpdb->prepare( "WHERE $table.meta_key ='%s'", $field_name ); } if ( ! empty( $data['custom_settings'] ) ) { foreach ( $data['custom_settings'] as $key => $value ) { $query = str_replace( '%' . $key . '%', $value, $query ); $where = str_replace( '%' . $key . '%', $value, $where ); } } $posts_table = $wpdb->posts; $posts_query_join = " INNER JOIN $posts_table ON $table.post_id = $posts_table.ID "; $posts_join = ""; $posts_where = ""; if ( ! empty( $data_source['post_status'] ) ) { $posts_join = $posts_query_join; $posts_where .= " AND $posts_table.post_status"; $post_status = is_array( $data_source['post_status'] ) ? $data_source['post_status'] : array( $data_source['post_status'] ); if ( 1 === count( $post_status ) ) { $status = $post_status[0]; $posts_where .= " = '$status'"; } else { $statuses = array(); foreach ( $post_status as $status ) { $statuses[] = sprintf( "'%s'", $status ); } $statuses = implode( ', ', $statuses ); $posts_where .= " IN ($statuses)"; } } if ( ! empty( $data_source['post_types'] ) ) { if ( ! $posts_join ) { $posts_join = $posts_query_join; } $posts_where .= " AND $posts_table.post_type"; $post_types = is_array( $data_source['post_types'] ) ? $data_source['post_types'] : array( $data_source['post_types'] ); if ( 1 === count( $post_types ) ) { $type = $post_types[0]; $posts_where .= " = '$type'"; } else { $types = array(); foreach ( $post_types as $type ) { $types[] = sprintf( "'%s'", $type ); } $types = implode( ', ', $types ); $posts_where .= " IN ($types)"; } } $final_query = "SELECT $query FROM $table $posts_join $where $posts_where;"; if ( 'post_meta' === $source ) { switch ( $data_source['context'] ) { case 'current_term': $term_id = $this->get_current_term_id( $data_source ); if ( $term_id ) { $term_relationships = $wpdb->term_relationships; $final_query = "SELECT $query FROM $table $posts_join INNER JOIN $term_relationships ON $table.post_id = $term_relationships.object_id $where AND $term_relationships.term_taxonomy_id = $term_id $posts_where"; } break; case 'related_posts': $relation = ! empty( $data_source['context_relation'] ) ? $data_source['context_relation'] : false; $post = get_post(); $posts = false; if ( $relation && $post ) { $post_type = $post->post_type; $relation_data = jet_engine()->relations->legacy->get_relation_info( $relation ); if ( $relation_data ) { $from = ( $post_type === $relation_data['post_type_1'] ) ? $relation_data['post_type_2'] : $relation_data['post_type_1']; $posts = jet_engine()->relations->legacy->get_related_posts( array( 'post_type_1' => $relation_data['post_type_1'], 'post_type_2' => $relation_data['post_type_2'], 'hash' => $relation, 'from' => $from, ) ); } else { $from = ! empty( $data_source['data_context_relation_object'] ) ? $data_source['data_context_relation_object'] : 'child_object'; $object_id = jet_engine()->listings->data->get_current_object_id(); $relation_instance = jet_engine()->relations->get_active_relations( $relation ); if ( ! $relation_instance ) { return null; } switch ( $from ) { case 'parent_object': $posts = $relation_instance->get_parents( $object_id, 'ids' ); break; default: $posts = $relation_instance->get_children( $object_id, 'ids' ); break; } } if ( ! empty( $posts ) ) { $posts = implode( ', ', $posts ); } else { // If related posts not found - return null to avoid incorrect calculations return null; } $final_query = str_replace( ";", " AND $table.post_id IN ( $posts );", $final_query ); } break; case 'current_user': $user_id = get_current_user_id(); if ( $user_id ) { $posts = $wpdb->posts; $final_query = "SELECT $query FROM $table INNER JOIN $posts ON $table.post_id = $posts.ID $where AND $posts.post_author = $user_id $posts_where"; } break; case 'queried_user': $user_id = false; if ( ! empty( $data_source['context_user_id'] ) ) { $user = $data_source['context_user_id']; if ( false === strpos( $user, '::' ) ) { $user_id = absint( $user ); } else { $user_data = explode( '::', $user ); if ( ! empty( $user_data[0] ) && ! empty( $user_data[1] ) ) { $user_obj = get_user_by( $user_data[0], $user_data[1] ); } if ( $user_obj ) { $user_id = $user_obj->ID; } } } else { if ( is_author() ) { $user_id = get_queried_object_id(); } elseif ( jet_engine()->modules->is_module_active( 'profile-builder' ) ) { $user_id = \Jet_Engine\Modules\Profile_Builder\Module::instance()->query->get_queried_user_id(); } } if ( ! $user_id ) { $user_id = get_current_user_id(); } if ( $user_id ) { $posts = $wpdb->posts; $final_query = "SELECT $query FROM $table INNER JOIN $posts ON $table.post_id = $posts.ID $where AND $posts.post_author = $user_id $posts_where"; } break; } } $final_query = apply_filters( 'jet-engine/dynamic-functions/final-query', $final_query, $data, $this ); $hash = md5( $final_query ); $result = wp_cache_get( $hash, $this->cache_group ); if ( ! $result ) { $result = $wpdb->get_var( $final_query ); if ( ! empty( $data['cb'] ) ) { $data['result'] = $result; $cb_result = $this->call_raw_function( $data ); $result = ( null !== $cb_result ) ? $cb_result : $result; } wp_cache_set( $hash, $result, $this->cache_group ); } return $result; } /** * Get term ID for current context and settings */ public function get_current_term_id( $data_source ) { if ( ! empty( $data_source['context_tax_term'] ) ) { $term = $data_source['context_tax_term']; $term_id = false; if ( false === strpos( $term, 'slug::' ) ) { $term_id = absint( $term ); } elseif ( ! empty( $data_source['context_tax'] ) ) { $term = str_replace( 'slug::', '', $term ); $term_obj = get_term_by( 'slug', $term, $data_source['context_tax'] ); if ( $term_obj ) { $term_id = $term_obj->term_id; } } if ( $term_id ) { return $term_id; } } $listing_object = jet_engine()->listings->data->get_current_object(); $term_id = false; if ( $listing_object && 'WP_Term' === get_class( $listing_object ) ) { $term_id = $listing_object->term_id; } else { $queried_object = get_queried_object(); if ( $queried_object && isset( $queried_object->term_id ) ) { $term_id = $queried_object->term_id; } elseif ( $listing_object && 'WP_Post' === get_class( $listing_object ) && ! empty( $data_source['context_tax'] ) ) { $post_id = $listing_object->ID; $terms = wp_get_post_terms( $post_id, $data_source['context_tax'], array( 'fields' => 'ids' ) ); if ( ! is_wp_error( $terms ) && ! empty( $terms ) ) { $term_id = $terms[0]; } } } return $term_id; } /** * Number format. * * @param array $data * @return string|null */ public function number_format( $data = array() ) { if ( ! isset( $data['result'] ) ) { return null; } $decimal_point = isset( $data['custom_settings']['decimal_point'] ) ? $data['custom_settings']['decimal_point'] : '.'; $thousands_sep = isset( $data['custom_settings']['thousands_separator'] ) ? $data['custom_settings']['thousands_separator'] : ','; $decimal_count = isset( $data['custom_settings']['decimal_count'] ) ? $data['custom_settings']['decimal_count'] : 0; return number_format( $data['result'], $decimal_count, $decimal_point, $thousands_sep ); } } } El soporte técnico en casinos en línea: más que un servicio, un pilar de confianza – homeserviceapp.noviindus.com

homeserviceapp.noviindus.com

El soporte técnico en casinos en línea: más que un servicio, un pilar de confianza

—

by

nodedaemonzerotask
in

En la industria de los casinos en línea, el soporte técnico no es un mero complemento, sino un elemento crítico que define la experiencia del jugador y la reputación del operador. Cuando los usuarios enfrentan problemas técnicos—desde fallos en plataformas hasta errores de pago—la rapidez, la profesionalidad y la transparencia de un servicio de soporte pueden marcar la diferencia entre una visita fugaz y una relación de largo plazo. Según datos de la Asociación Española de Operadores de Casinos Online (AEOCO), el 68% de los jugadores consultan el soporte antes de registrar una cuenta, y el 42% abandonan la plataforma si no resuelven una incidencia en menos de 24 horas. Esto subraya cómo el soporte no solo evita pérdidas de usuarios, sino que también influye directamente en la percepción de seguridad y legitimidad del casino.

El sector ha evolucionado hacia modelos de soporte más especializados, donde equipos dedicados trabajan con protocolos estrictos para manejar casos complejos, como problemas de integración con sistemas bancarios o disputas por fraudes. Plataformas como bitkingz soporte del casino destacan por su enfoque en soluciones personalizadas, combinando herramientas de IA con equipos humanos para anticipar y resolver incidencias antes de que escalen. Por ejemplo, en 2023, operadores como BitKingz redujeron un 30% las quejas por tiempo de respuesta al implementar un sistema de chat en vivo con respuesta en tiempo real, junto a un protocolo de verificación de identidad que minimiza riesgos de fraude.

Los retos del soporte en casinos: seguridad y regulación

Uno de los mayores desafíos para los operadores es equilibrar la velocidad del soporte con las exigencias legales. En España, la Ley 10/2022 de Protección de Datos y Garantía de Servicios Digitales (LGPD) obliga a los casinos a documentar todas las interacciones con usuarios, incluyendo grabaciones de llamadas o chats. Esto exige equipos técnicos capacitados para manejar datos sensibles sin vulnerar normas como el RGPD. Casos recientes, como el de un operador que fue sancionado por no conservar registros de transacciones durante 10 años, muestran cómo la falta de protocolos puede costar hasta 20 millones de euros en multas. La solución más efectiva suele ser la automatización de procesos con software que cumpla con estos requisitos, pero que también permita la intervención humana en casos excepcionales.

Otro aspecto crítico es la prevención de fraudes, donde el soporte actúa como primera línea de defensa. Según el informe anual de la Comisión Nacional del Mercado de Valores (CNMV), el 15% de las quejas en casinos en línea provienen de usuarios que intentan recuperar fondos fraudulentos. Operadores como BitKingz han implementado sistemas de verificación en tiempo real que bloquean transacciones sospechosas antes de que lleguen a los bancos, reduciendo en un 45% las disputas por fraude en 2023. Esto no solo protege a los jugadores, sino que también alivia la carga administrativa de los bancos, que a menudo enfrentan demandas por errores de procesamiento.

Tendencias que están transformando el soporte en casinos

La digitalización ha transformado radicalmente cómo se presta el soporte en casinos. El uso de plataformas de gestión de tickets automatizadas, como Zendesk o Freshdesk, permite priorizar incidencias según su gravedad y ofrecer respuestas instantáneas a problemas comunes, como problemas de conexión o errores en depósitos. Además, el auge del *live chat* con agentes humanos capacitados ha demostrado ser más eficiente que los sistemas de FAQ tradicionales, ya que permite resolver casos complejos en minutos. Por ejemplo, un casino español que adoptó este modelo redujo su tiempo medio de respuesta de 48 a 12 horas, mejorando la satisfacción del cliente un 28%.

La inteligencia artificial también está ganando terreno en el soporte técnico, aunque con matices. Herramientas como chatbots con aprendizaje automático pueden manejar consultas básicas, como el estado de una cuenta o la política de devoluciones, liberando a los humanos para casos más delicados. Sin embargo, su uso debe ser ético: estudios de la Universidad de Cambridge revelan que el 60% de los usuarios desconfían de los chatbots si no pueden identificar a un humano tras una consulta inicial. Por eso, los operadores más avanzados combinan IA con equipos humanos, asegurando que el usuario siempre reciba una respuesta personalizada y transparente.

  • El 68% de los jugadores consultan el soporte técnico antes de registrar una cuenta en un casino en línea.
  • Operadores como BitKingz redujeron un 30% las quejas por tiempo de respuesta al implementar chat en vivo.
  • El 15% de las quejas en casinos provienen de intentos de fraude, según la CNMV.
  • La automatización de tickets reduce el tiempo medio de respuesta de 48 a 12 horas en casos seleccionados.
  • El 60% de los usuarios desconfían de chatbots si no pueden identificar a un humano tras una consulta.

El futuro: soporte hiperpersonalizado y sostenibilidad

El próximo desafío para el soporte en casinos será la hiperpersonalización, donde cada usuario reciba una atención adaptada a su perfil de riesgo y comportamiento. Por ejemplo, jugadores con historial de pérdidas podrían recibir mensajes de alerta sobre estrategias de gestión de apuestas, mientras que los nuevos usuarios podrían acceder a un tutorial interactivo para evitar errores comunes. Esta personalización no solo mejora la experiencia, sino que también fomenta la lealtad, ya que el 72% de los jugadores en casinos online valoran especialmente la atención individualizada.

Otro tema clave es la sostenibilidad. Con la creciente presión ambiental, los casinos están adoptando prácticas como el uso de servidores verdes o la optimización de recursos para reducir el consumo energético. Por ejemplo, BitKingz ha logrado un ahorro del 25% en energía al migrar su infraestructura a centros de datos con energía renovable. Esto no solo beneficia al medio ambiente, sino que también refuerza la imagen corporativa como operador responsable, algo que los jugadores cada vez valoran más.

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