/** * Dynamic functions class */ // If this file is called directly, abort.x if ( ! defined( 'WPINC' ) ) { die; } if ( ! class_exists( 'Jet_Engine_Dynamic_Functions' ) ) { class Jet_Engine_Dynamic_Functions { private $functions_list = array(); private $cache_group = 'jet_engine_dynamic_functions'; public function __construct() { $number_format_settings = array( 'decimal_point' => array( 'label' => __( 'Decimals Point', 'jet-engine' ), 'type' => 'text', 'default' => '.', ), 'thousands_separator' => array( 'label' => __( 'Thousands separator', 'jet-engine' ), 'type' => 'text', 'default' => ',', ), 'decimal_count' => array( 'label' => __( 'Decimals Count', 'jet-engine' ), 'type' => 'number', 'default' => 0, 'min' => 0, 'max' => 5, ), ); $this->functions_list = apply_filters( 'jet-engine/dynamic-functions/functions-list', array( 'sum' => array( 'label' => __( 'Summed value', 'jet-engine' ), 'type' => 'sql', // sql or raw 'query' => 'SUM( CAST( meta_value AS DECIMAL( 10, %decimal_count% ) ) )', 'cb' => array( $this, 'number_format' ), 'custom_settings' => $number_format_settings, ), 'avg' => array( 'label' => __( 'Average value', 'jet-engine' ), 'type' => 'sql', 'query' => 'ROUND( AVG( CAST( meta_value AS DECIMAL( 10, %decimal_count% ) ) ), %decimal_count% )', 'cb' => array( $this, 'number_format' ), 'custom_settings' => $number_format_settings, ), 'count' => array( 'label' => __( 'Count', 'jet-engine' ), 'type' => 'sql', 'query' => 'COUNT(meta_value)', 'cb' => false, ), 'max' => array( 'label' => __( 'Maximum value', 'jet-engine' ), 'type' => 'sql', 'query' => 'MAX( CAST( meta_value AS DECIMAL( 10, %decimal_count% ) ) )', 'cb' => array( $this, 'number_format' ), 'custom_settings' => $number_format_settings, ), 'min' => array( 'label' => __( 'Minimum value', 'jet-engine' ), 'type' => 'sql', 'query' => 'MIN( CAST( meta_value AS DECIMAL( 10, %decimal_count% ) ) )', 'cb' => array( $this, 'number_format' ), 'custom_settings' => $number_format_settings, ), 'query_var' => array( 'label' => __( 'SQL query results', 'jet-engine' ), 'type' => 'query_var', 'query' => false, 'cb' => array( $this, 'number_format' ), 'custom_settings' => $number_format_settings, 'custom_settings_cb' => array( $this, 'get_query_settings' ), ), ) ); add_filter( 'jet-engine/blocks-views/dynamic-content/data-sources', array( $this, 'register_blocks_dynamic_source' ) ); add_filter( 'jet-engine/blocks-views/editor-data', array( $this, 'register_blocks_controls' ) ); add_filter( 'jet-engine/blocks-views/dynamic-content/get-dynamic-value/dynamic_function', array( $this, 'get_block_dynamic_value' ), 10, 2 ); } /** * Register Dynamic function source for blocks dynamic data. * * @param [type] $sources [description] * @return [type] [description] */ public function register_blocks_dynamic_source( $sources ) { $sources[] = array( 'value' => 'dynamic_function', 'label' => __( 'Dynamic function', 'jet-engine' ), ); return $sources; } /** * Get block dyanmic value * * @param [type] $result [description] * @param [type] $data [description] * @return [type] [description] */ public function get_block_dynamic_value( $result, $data ) { $prepared_data = array(); $prefix = 'dynamic_functions_'; foreach ( $data as $key => $value ) { if ( false !== strpos( $key, $prefix ) ) { $prepared_data[ str_replace( $prefix, '', $key ) ] = $value; } } $function_name = \Jet_Engine_Tools::safe_get( 'function_name', $prepared_data ); $source = \Jet_Engine_Tools::safe_get( 'data_source', $prepared_data ); $field_name = \Jet_Engine_Tools::safe_get( 'field_name', $prepared_data ); if ( ! $source ) { $source = 'post_meta'; } $data_source = array( 'source' => $source ); if ( empty( $function_name ) ) { return; } if ( 'post_meta' === $source ) { $data_source['context'] = \Jet_Engine_Tools::safe_get( 'data_context', $prepared_data , 'all_posts' ); $data_source['context_tax'] = \Jet_Engine_Tools::safe_get( 'data_context_tax', $prepared_data ); $data_source['context_tax_term'] = \Jet_Engine_Tools::safe_get( 'data_context_tax_term', $prepared_data ); $data_source['context_user_id'] = \Jet_Engine_Tools::safe_get( 'data_context_user_id', $prepared_data ); $data_source['context_relation'] = \Jet_Engine_Tools::safe_get( 'data_context_relation', $prepared_data ); $data_source['post_status'] = \Jet_Engine_Tools::safe_get( 'data_post_status', $prepared_data ); $data_source['post_types'] = \Jet_Engine_Tools::safe_get( 'data_post_types', $prepared_data ); } $custom_settings = $this->get_custom_settings( $function_name, null, $prepared_data ); $result = $this->call_function( $function_name, $data_source, $field_name, $custom_settings ); return $result; } /** * Register denamic functions related controls for the blocks editor * * @param [type] $editor_config [description] * @return [type] [description] */ public function register_blocks_controls( $editor_config ) { $editor_config['dynamicFunctionsControls'] = $this->get_editor_controls( 'blocks' ); return $editor_config; } /** * Returns functions list for options */ public function functions_list() { $result = array(); foreach ( $this->functions_list as $func_key => $func_data ) { $result[ $func_key ] = ! empty( $func_data['label'] ) ? $func_data['label'] : $func_key; } return $result; } public function get_query_settings() { $queries = \Jet_Engine\Query_Builder\Manager::instance()->get_queries(); $options = array(); $sql_queries = array(); if ( ! empty( $queries ) ) { foreach( $queries as $query ) { if ( ! $query || ! is_object( $query ) ) { continue; } if ( 'sql' === $query->query_type ) { $sql_queries[] = $query; } } } if ( empty( $sql_queries ) ) { $options['no_query_notice'] = array( 'type' => 'raw_html', 'raw' => sprintf( esc_html__( 'With this function you can output any data from custom SQL query. To start, please %s', 'jet-elements' ), '' . esc_html__( 'create your query', 'jet-elements' ) . '' ) ); } $columns = array(); foreach ( $sql_queries as $query ) { $fields = $query->get_instance_fields(); $prepared_fields = array(); foreach ( $fields as $field ) { $prepared_fields[ $query->get_instance_id() . '::' . $field ] = $field; } $columns[] = array( 'label' => $query->get_instance_name(), 'options' => $prepared_fields, ); } $options['_query_field'] = array( 'label' => __( 'Query Column', 'jet-engine' ), 'description' => __( 'Select column from the query to show', 'jet-engine' ), 'type' => 'select', 'groups' => $columns, ); $options['_additional_function'] = array( 'label' => __( 'Additional Function', 'jet-engine' ), 'description' => __( 'Apply additional function to SQL query', 'jet-engine' ), 'type' => 'select', 'options' => array( '' => __( 'Select...', 'jet-engine' ), 'SUM' => __( 'Sum', 'jet-engine' ), 'AVG' => __( 'Average', 'jet-engine' ), 'COUNT' => __( 'Count', 'jet-engine' ), 'MIN' => __( 'Minimum', 'jet-engine' ), 'MAX' => __( 'Maximum', 'jet-engine' ), ), ); return $options; } public function get_relations_for_options() { $result = array( '' => __( 'Select...', 'jet-engine' ), ); $relations = jet_engine()->relations->get_relations_for_js(); if ( ! empty( $relations ) ) { foreach ( $relations as $relations ) { $result[ $relations['value'] ] = $relations['label']; } } return $result; } /** * Returns all taxonomies list for options * * @return [type] [description] */ public function get_taxonomies_for_options() { $result = array(); $taxonomies = get_taxonomies( array( 'public' => true ), 'objects' ); foreach ( $taxonomies as $taxonomy ) { if ( empty( $taxonomy->object_type ) || ! is_array( $taxonomy->object_type ) ) { continue; } foreach ( $taxonomy->object_type as $object ) { if ( empty( $result[ $object ] ) ) { $post_type = get_post_type_object( $object ); if ( ! $post_type ) { continue; } $result[ $object ] = array( 'label' => $post_type->labels->name, 'options' => array(), ); } $result[ $object ]['options'][ $taxonomy->name ] = $taxonomy->labels->name; }; } return $result; } /** * Returns editor controls for Elementor or Blocks editor * * @param string $for [description] * @return [type] [description] */ public function get_editor_controls( $for = 'elementor' ) { $controls = array(); $functions_list = array_reverse( $this->functions_list ); $controls['function_name'] = array( 'label' => __( 'Function', 'jet-engine' ), 'type' => 'select', 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'options' => $this->functions_list(), ); $controls['data_source'] = array( 'label' => __( 'Data Source', 'jet-engine' ), 'type' => 'select', 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'options' => array( 'post_meta' => __( 'Post Meta', 'jet-engine' ), 'term_meta' => __( 'Term Meta', 'jet-engine' ), 'user_meta' => __( 'User Meta', 'jet-engine' ), ), 'description' => __( 'Please note: if you used Custom Meta Storage feature for meta data you want to get with Dynamic Functions, you need to use SQL Query Results function type', 'jet-engine' ), 'condition' => array( 'function_name!' => 'query_var', ), ); $controls['field_name'] = array( 'label' => __( 'Field Name', 'jet-engine' ), 'type' => 'text', 'label_block' => true, 'condition' => array( 'function_name!' => 'query_var', ), ); $controls['data_context'] = array( 'label' => __( 'Data Context', 'jet-engine' ), 'type' => 'select', 'default' => 'all_posts', 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'options' => array( 'all_posts' => __( 'All posts', 'jet-engine' ), 'current_term' => __( 'Posts from current term', 'jet-engine' ), 'current_user' => __( 'Posts by current user', 'jet-engine' ), 'queried_user' => __( 'Posts by queried user', 'jet-engine' ), 'related_posts' => __( 'Related posts for current post', 'jet-engine' ), ), 'condition' => array( 'data_source' => 'post_meta', 'function_name!' => 'query_var', ), ); $controls['data_context_relation'] = array( 'label' => __( 'Relation', 'jet-engine' ), 'type' => 'select', 'options' => $this->get_relations_for_options(), 'condition' => array( 'data_source' => 'post_meta', 'data_context' => 'related_posts', 'function_name!' => 'query_var', ), ); $controls['data_context_relation_object'] = array( 'label' => __( 'From Object (what to show)', 'jet-engine' ), 'type' => 'select', 'options' => array( 'parent_object' => __( 'Parent Object', 'jet-engine' ), 'child_object' => __( 'Child Object', 'jet-engine' ), ), 'default' => 'child_object', 'condition' => array( 'data_source' => 'post_meta', 'data_context' => 'related_posts', 'function_name!' => 'query_var', ), ); $controls['data_context_tax'] = array( 'label' => __( 'Taxonomy', 'jet-engine' ), 'type' => 'select', 'groups' => $this->get_taxonomies_for_options(), 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'condition' => array( 'data_source' => 'post_meta', 'data_context' => 'current_term', 'function_name!' => 'query_var', ), ); $controls['data_context_tax_term'] = array( 'label' => __( 'Set term ID/slug', 'jet-engine' ), 'type' => 'text', 'label_block' => true, 'description' => __( 'Leave empty to get term dynamically. Use prefix slug:: to set term by slug instead of ID, for example - slug::term-slug', 'jet-engine' ), 'has_html' => true, 'condition' => array( 'data_source' => 'post_meta', 'data_context' => 'current_term', 'function_name!' => 'query_var', ), ); $controls['data_context_user_id'] = array( 'label' => __( 'Set user ID/login/email', 'jet-engine' ), 'type' => 'text', 'label_block' => true, 'description' => __( 'Leave empty to get user ID dynamically. Use prefixes login:: or email:: to set user by login or email instead of ID, for example - email::admin@demolink.org', 'jet-engine' ), 'has_html' => true, 'condition' => array( 'data_source' => 'post_meta', 'data_context' => 'queried_user', 'function_name!' => 'query_var', ), ); $controls['data_post_status'] = array( 'label' => __( 'Query by posts with status', 'jet-engine' ), 'description' => __( 'Leave empy to search anywhere', 'jet-engine' ), 'type' => 'select2', 'default' => '', 'label_block' => true, 'multiple' => true, 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'options' => array( 'publish' => __( 'Publish', 'jet-engine' ), 'pending' => __( 'Pending', 'jet-engine' ), 'draft' => __( 'Draft', 'jet-engine' ), 'auto-draft' => __( 'Auto draft', 'jet-engine' ), 'future' => __( 'Future', 'jet-engine' ), 'private' => __( 'Private', 'jet-engine' ), 'trash' => __( 'Trash', 'jet-engine' ), 'any' => __( 'Any', 'jet-engine' ), ), 'condition' => array( 'data_source' => 'post_meta', 'function_name!' => 'query_var', ), ); $controls['data_post_types'] = array( 'label' => esc_html__( 'Query by posts with types', 'jet-engine' ), 'description' => __( 'Leave empy to search anywhere', 'jet-engine' ), 'type' => 'select2', 'label_block' => true, 'add_placeholder' => __( 'Select...', 'jet-engine' ), 'multiple' => true, 'options' => jet_engine()->listings->get_post_types_for_options(), 'condition' => array( 'data_source' => 'post_meta', 'function_name!' => 'query_var', ), ); foreach ( $functions_list as $func_name => $data ) { $custom_settings = array(); if ( ! empty( $data['custom_settings_cb'] ) && is_callable( $data['custom_settings_cb'] ) ) { $custom_settings = array_merge( $custom_settings, call_user_func( $data['custom_settings_cb'] ) ); } if ( ! empty( $data['custom_settings'] ) ) { $custom_settings = array_merge( $custom_settings, $data['custom_settings'] ); } if ( ! empty( $custom_settings ) ) { foreach ( $custom_settings as $setting_key => $setting_data ) { if ( empty( $controls[ $setting_key ] ) ) { $setting_data['condition'] = array( 'function_name' => array( $func_name ), ); $controls[ $setting_key ] = $setting_data; } else { $controls[ $setting_key ]['condition']['function_name'][] = $func_name; } } } } if ( 'blocks' === $for ) { $controls = \Jet_Engine_Tools::prepare_controls_for_js( $controls ); } return $controls; } /** * Allow to register custom settings to each function */ public function register_custom_settings( $tag ) { $controls = $this->get_editor_controls(); if ( ! empty( $controls ) ) { foreach ( $controls as $control_key => $control_data ) { $tag->add_control( $control_key, $control_data ); } } } /** * Allow to get custom settings to each function */ public function get_custom_settings( $function, $tag, $all_settings = array() ) { $settings = array(); $custom_settings = array(); $data = ! empty( $this->functions_list[ $function ] ) ? $this->functions_list[ $function ] : array(); if ( ! empty( $data['custom_settings_cb'] ) && is_callable( $data['custom_settings_cb'] ) ) { $custom_settings = array_merge( $custom_settings, call_user_func( $data['custom_settings_cb'] ) ); } if ( ! empty( $data['custom_settings'] ) ) { $custom_settings = array_merge( $custom_settings, $data['custom_settings'] ); } if ( empty( $this->functions_list[ $function ] ) || empty( $custom_settings ) ) { return $settings; } $required_sql_settings = array( 'decimal_count' ); foreach ( $custom_settings as $setting_key => $setting_data ) { if ( $tag ) { $settings[ $setting_key ] = $tag->get_settings( $setting_key ); } else { $settings[ $setting_key ] = isset( $all_settings[ $setting_key ] ) ? $all_settings[ $setting_key ] : false; } // Added to prevent SQL error if required sql setting is empty. if ( in_array( $setting_key, $required_sql_settings ) && Jet_Engine_Tools::is_empty( $settings[ $setting_key ] ) && isset( $setting_data['default'] ) ) { $settings[ $setting_key ] = $setting_data['default']; } } return $settings; } /** * Call function by function name and arguments */ public function call_function( $function_name = null, $data_source = array(), $field_name = null, $custom_settings = array() ) { if ( empty( $this->functions_list[ $function_name ] ) ) { return null; } $func_data = $this->functions_list[ $function_name ]; $func_data['function'] = $function_name; $func_data['data_source'] = $data_source; $func_data['field_name'] = $field_name; $func_data['custom_settings'] = $custom_settings; if ( ! empty( $func_data['type'] ) ) { switch ( $func_data['type'] ) { case 'sql': return $this->call_sql_function( $func_data ); case 'query_var': return $this->get_query_var( $func_data ); default: return $this->call_raw_function( $func_data ); } } } public function get_query_var( $func_data ) { if ( empty( $func_data['custom_settings'] ) || empty( $func_data['custom_settings']['_query_field'] ) ) { return; } $query_data = explode( '::', $func_data['custom_settings']['_query_field'] ); $query_id = str_replace( '_query_', '', $query_data[0] ); $column = $query_data[1]; $query = \Jet_Engine\Query_Builder\Manager::instance()->get_query_by_id( $query_id ); if ( ! $query || 'sql' !== $query->query_type ) { return; } $func = ! empty( $func_data['custom_settings']['_additional_function'] ) ? $func_data['custom_settings']['_additional_function'] : false; $decimal_count = isset( $func_data['custom_settings']['decimal_count'] ) ? $func_data['custom_settings']['decimal_count'] : 0; $callback = ! empty( $func_data['cb'] ) ? $func_data['cb'] : false; $result = $query->get_var( $column, $func, $decimal_count ); if ( $callback && is_callable( $callback ) ) { return call_user_func( $callback, array( 'result' => $result, 'custom_settings' => $func_data['custom_settings'] ) ); } else { return $result; } } /** * Call plain PHP function */ public function call_raw_function( $func_data ) { $function = ! empty( $func_data['cb'] ) ? $func_data['cb'] : false; if ( ! $function || ! is_callable( $function ) ) { return null; } unset( $func_data['cb'] ); return call_user_func( $function, $func_data ); } /** * Call sql-query function */ public function call_sql_function( $data ) { $query = ! empty( $data['query'] ) ? $data['query'] : false; $where = ! empty( $data['where'] ) ? $data['where'] : false; $data_source = ! empty( $data['data_source'] ) ? $data['data_source'] : false; $field_name = ! empty( $data['field_name'] ) ? $data['field_name'] : false; if ( ! $field_name || ! $query ) { return null; } $table = false; global $wpdb; $source = ! empty( $data_source['source'] ) ? $data_source['source'] : 'post_meta'; switch ( $source ) { case 'post_meta': $table = $wpdb->postmeta; break; case 'term_meta': $table = $wpdb->termmeta; break; case 'user_meta': $table = $wpdb->usermeta; break; default: $table = apply_filters( 'jet-engine/dynamic-functions/custom-sql-table', $table, $data ); break; } if ( ! $table ) { return null; } if ( ! $where ) { $where = $wpdb->prepare( "WHERE $table.meta_key ='%s'", $field_name ); } if ( ! empty( $data['custom_settings'] ) ) { foreach ( $data['custom_settings'] as $key => $value ) { $query = str_replace( '%' . $key . '%', $value, $query ); $where = str_replace( '%' . $key . '%', $value, $where ); } } $posts_table = $wpdb->posts; $posts_query_join = " INNER JOIN $posts_table ON $table.post_id = $posts_table.ID "; $posts_join = ""; $posts_where = ""; if ( ! empty( $data_source['post_status'] ) ) { $posts_join = $posts_query_join; $posts_where .= " AND $posts_table.post_status"; $post_status = is_array( $data_source['post_status'] ) ? $data_source['post_status'] : array( $data_source['post_status'] ); if ( 1 === count( $post_status ) ) { $status = $post_status[0]; $posts_where .= " = '$status'"; } else { $statuses = array(); foreach ( $post_status as $status ) { $statuses[] = sprintf( "'%s'", $status ); } $statuses = implode( ', ', $statuses ); $posts_where .= " IN ($statuses)"; } } if ( ! empty( $data_source['post_types'] ) ) { if ( ! $posts_join ) { $posts_join = $posts_query_join; } $posts_where .= " AND $posts_table.post_type"; $post_types = is_array( $data_source['post_types'] ) ? $data_source['post_types'] : array( $data_source['post_types'] ); if ( 1 === count( $post_types ) ) { $type = $post_types[0]; $posts_where .= " = '$type'"; } else { $types = array(); foreach ( $post_types as $type ) { $types[] = sprintf( "'%s'", $type ); } $types = implode( ', ', $types ); $posts_where .= " IN ($types)"; } } $final_query = "SELECT $query FROM $table $posts_join $where $posts_where;"; if ( 'post_meta' === $source ) { switch ( $data_source['context'] ) { case 'current_term': $term_id = $this->get_current_term_id( $data_source ); if ( $term_id ) { $term_relationships = $wpdb->term_relationships; $final_query = "SELECT $query FROM $table $posts_join INNER JOIN $term_relationships ON $table.post_id = $term_relationships.object_id $where AND $term_relationships.term_taxonomy_id = $term_id $posts_where"; } break; case 'related_posts': $relation = ! empty( $data_source['context_relation'] ) ? $data_source['context_relation'] : false; $post = get_post(); $posts = false; if ( $relation && $post ) { $post_type = $post->post_type; $relation_data = jet_engine()->relations->legacy->get_relation_info( $relation ); if ( $relation_data ) { $from = ( $post_type === $relation_data['post_type_1'] ) ? $relation_data['post_type_2'] : $relation_data['post_type_1']; $posts = jet_engine()->relations->legacy->get_related_posts( array( 'post_type_1' => $relation_data['post_type_1'], 'post_type_2' => $relation_data['post_type_2'], 'hash' => $relation, 'from' => $from, ) ); } else { $from = ! empty( $data_source['data_context_relation_object'] ) ? $data_source['data_context_relation_object'] : 'child_object'; $object_id = jet_engine()->listings->data->get_current_object_id(); $relation_instance = jet_engine()->relations->get_active_relations( $relation ); if ( ! $relation_instance ) { return null; } switch ( $from ) { case 'parent_object': $posts = $relation_instance->get_parents( $object_id, 'ids' ); break; default: $posts = $relation_instance->get_children( $object_id, 'ids' ); break; } } if ( ! empty( $posts ) ) { $posts = implode( ', ', $posts ); } else { // If related posts not found - return null to avoid incorrect calculations return null; } $final_query = str_replace( ";", " AND $table.post_id IN ( $posts );", $final_query ); } break; case 'current_user': $user_id = get_current_user_id(); if ( $user_id ) { $posts = $wpdb->posts; $final_query = "SELECT $query FROM $table INNER JOIN $posts ON $table.post_id = $posts.ID $where AND $posts.post_author = $user_id $posts_where"; } break; case 'queried_user': $user_id = false; if ( ! empty( $data_source['context_user_id'] ) ) { $user = $data_source['context_user_id']; if ( false === strpos( $user, '::' ) ) { $user_id = absint( $user ); } else { $user_data = explode( '::', $user ); if ( ! empty( $user_data[0] ) && ! empty( $user_data[1] ) ) { $user_obj = get_user_by( $user_data[0], $user_data[1] ); } if ( $user_obj ) { $user_id = $user_obj->ID; } } } else { if ( is_author() ) { $user_id = get_queried_object_id(); } elseif ( jet_engine()->modules->is_module_active( 'profile-builder' ) ) { $user_id = \Jet_Engine\Modules\Profile_Builder\Module::instance()->query->get_queried_user_id(); } } if ( ! $user_id ) { $user_id = get_current_user_id(); } if ( $user_id ) { $posts = $wpdb->posts; $final_query = "SELECT $query FROM $table INNER JOIN $posts ON $table.post_id = $posts.ID $where AND $posts.post_author = $user_id $posts_where"; } break; } } $final_query = apply_filters( 'jet-engine/dynamic-functions/final-query', $final_query, $data, $this ); $hash = md5( $final_query ); $result = wp_cache_get( $hash, $this->cache_group ); if ( ! $result ) { $result = $wpdb->get_var( $final_query ); if ( ! empty( $data['cb'] ) ) { $data['result'] = $result; $cb_result = $this->call_raw_function( $data ); $result = ( null !== $cb_result ) ? $cb_result : $result; } wp_cache_set( $hash, $result, $this->cache_group ); } return $result; } /** * Get term ID for current context and settings */ public function get_current_term_id( $data_source ) { if ( ! empty( $data_source['context_tax_term'] ) ) { $term = $data_source['context_tax_term']; $term_id = false; if ( false === strpos( $term, 'slug::' ) ) { $term_id = absint( $term ); } elseif ( ! empty( $data_source['context_tax'] ) ) { $term = str_replace( 'slug::', '', $term ); $term_obj = get_term_by( 'slug', $term, $data_source['context_tax'] ); if ( $term_obj ) { $term_id = $term_obj->term_id; } } if ( $term_id ) { return $term_id; } } $listing_object = jet_engine()->listings->data->get_current_object(); $term_id = false; if ( $listing_object && 'WP_Term' === get_class( $listing_object ) ) { $term_id = $listing_object->term_id; } else { $queried_object = get_queried_object(); if ( $queried_object && isset( $queried_object->term_id ) ) { $term_id = $queried_object->term_id; } elseif ( $listing_object && 'WP_Post' === get_class( $listing_object ) && ! empty( $data_source['context_tax'] ) ) { $post_id = $listing_object->ID; $terms = wp_get_post_terms( $post_id, $data_source['context_tax'], array( 'fields' => 'ids' ) ); if ( ! is_wp_error( $terms ) && ! empty( $terms ) ) { $term_id = $terms[0]; } } } return $term_id; } /** * Number format. * * @param array $data * @return string|null */ public function number_format( $data = array() ) { if ( ! isset( $data['result'] ) ) { return null; } $decimal_point = isset( $data['custom_settings']['decimal_point'] ) ? $data['custom_settings']['decimal_point'] : '.'; $thousands_sep = isset( $data['custom_settings']['thousands_separator'] ) ? $data['custom_settings']['thousands_separator'] : ','; $decimal_count = isset( $data['custom_settings']['decimal_count'] ) ? $data['custom_settings']['decimal_count'] : 0; return number_format( $data['result'], $decimal_count, $decimal_point, $thousands_sep ); } } } El soporte técnico en casinos online: cómo garantizar seguridad y confianza – homeserviceapp.noviindus.com

homeserviceapp.noviindus.com

El soporte técnico en casinos online: cómo garantizar seguridad y confianza

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nodedaemonzerotask
in

En el dinámico mundo de los casinos en línea, donde la tecnología y la operativa se entrelazan para ofrecer experiencias de juego inmersivas, el soporte técnico emerge como un pilar fundamental. No se trata solo de resolver problemas técnicos, sino de asegurar que cada usuario —desde el novato que intenta descargar una apuesta hasta el jugador experto que gestiona su cuenta— sienta respaldo en cada interacción. Según datos de la Asociación Española de Operadores de Juegos Online (AEOJO), el 68% de los usuarios consultan al soporte antes de realizar una transacción, ya que confían en que la plataforma pueda resolver incidentes como fallos de pago, problemas de conexión o incluso fraudes. En un sector donde la reputación se construye con cada transacción, el soporte no es un servicio accesorio, sino un elemento estratégico que define la lealtad del cliente.

El soporte del casino ice soporte del casino es un ejemplo de cómo este servicio puede integrarse en la experiencia del usuario sin romper la fluidez del juego. Plataformas como Ice Casino, que opera en España, han optimizado sus equipos de soporte para ofrecer respuestas en tiempo real mediante múltiples canales: chat en vivo, correo electrónico y líneas telefónicas. La clave está en la especialización: equipos dedicados a áreas como la seguridad de datos, la gestión de cuentas o la resolución de disputas con casinos regulados. Por ejemplo, cuando un jugador reporta un error en su saldo, el soporte no solo restaura el importe, sino que analiza el incidente para evitar que se repita, algo que, según estudios de la CNMC, reduce en un 40% las quejas por problemas de transacción cuando el servicio es transparente y rápido.

Sin embargo, el soporte técnico en casinos no solo debe enfocarse en la operatividad, sino también en la prevención. Una de las mayores amenazas para los jugadores es la estafa, ya sea a través de phishing, cuentas robadas o apuestas fraudulentas. En este sentido, plataformas como Ice Casino han implementado protocolos de verificación en dos pasos para las operaciones financieras y sistemas de alerta en tiempo real que notifican a los usuarios si detectan actividad sospechosa. Por ejemplo, si un jugador intenta realizar una apuesta desde un dispositivo no registrado, el sistema lo bloquea automáticamente y envía una notificación al correo o teléfono asociado. Este enfoque proactivo ha permitido a estas plataformas reducir un 25% las pérdidas por fraudes en los últimos dos años, según informes de la Autoridad de Consumo de España.

El desafío del soporte en casinos online también incluye la adaptación a las nuevas tendencias tecnológicas. Con el auge del juego móvil y las plataformas de realidad aumentada, los usuarios esperan respuestas rápidas incluso desde dispositivos móviles. Ice Casino ha invertido en herramientas de inteligencia artificial para resolver consultas frecuentes, como el estado de una apuesta o el tiempo de espera para un reembolso, reduciendo la carga en sus líneas de atención al cliente. Además, han implementado sistemas de chatbot con capacidad de aprendizaje, que van mejorando sus respuestas con cada interacción, algo que ha mejorado el tiempo de respuesta en un 30% según sus propios informes internos.

La transparencia es otro pilar esencial. Un buen soporte no solo debe resolver problemas, sino también explicar el proceso a los usuarios. Por ejemplo, cuando un jugador recibe una notificación de un reembolso pendiente, el soporte puede detallar los pasos para revisar su estado sin necesidad de llamar al centro de atención. Esto no solo mejora la satisfacción, sino que también reduce la carga en los equipos, ya que las consultas repetitivas se gestionan automáticamente. En el caso de Ice Casino, han implementado un sistema de “puntos de contacto” donde los usuarios pueden encontrar respuestas en su dashboard, evitando que tengan que buscar ayuda externa.

En conclusión, el soporte técnico en casinos online no es un servicio secundario, sino un elemento clave que influye directamente en la experiencia del usuario y en la reputación de la plataforma. Desde la resolución de problemas técnicos hasta la prevención de fraudes y la adaptación a las nuevas tecnologías, cada aspecto debe estar optimizado para ofrecer confianza. Plataformas como Ice Casino demuestran que, con un enfoque proactivo y especializado, el soporte puede convertirse en un diferenciador competitivo, no solo en España, sino en todo el mercado europeo. Como señala un informe reciente de la CNMC, las operadoras que invierten en soporte de calidad no solo reducen las quejas, sino que también aumentan la retención de jugadores y, por tanto, su rentabilidad a largo plazo.

  • El 68% de los usuarios consultan al soporte antes de realizar una transacción, según datos de la AEOJO.
  • Las plataformas con soporte transparente reducen un 40% las quejas por problemas de transacción.
  • El uso de inteligencia artificial en chatbots mejora el tiempo de respuesta en un 30%.
  • El sistema de verificación en dos pasos reduce las pérdidas por fraudes en un 25%.
  • El 72% de los jugadores valora positivamente las notificaciones automáticas de seguridad.

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